Our Services
At Yours Sincerely VA & Marketing, we offer a wide range of virtual assistant and marketing services designed to help your business thrive. Whether you’re a small business owner requiring a hand with administrative tasks or a growing company in need of marketing support, we provide tailored solutions to meet your unique needs.
With over 20 years of experience in customer service, administrative and marketing roles across various industries and sectors, including Pharmaceuticals, Engineering, Manufacturing, HR, Workplace Health and Safety, Transport and Logistics, Compliance, Floristry, Wholesale, Retail, and Hospitality, we understand the intricacies of different business environments. Our mission is to handle the details, allowing you to focus on what matters most: running and growing your business.
Explore Our Comprehensive Services
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Executive Support: Provide high-level administrative support, including calendar and email management, travel coordination, expense reconciliation, and stakeholder communication.
Appointment Scheduling: Schedule appointments and set reminders.
Secretarial Services: Minute-taking for meetings and conferences.
Travel Arrangements: Handle travel bookings, accommodations, and itineraries for business and personal events.
Cloud Filing & Document Management: Maintain and update cloud-based filing systems, organise documents, and ensure efficient record management.
Research & Reporting: Conduct business research and provide insights through detailed reporting.
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Business Document Preparation: Draft, edit, and format business documents such as contracts, proposals, and reports.
Proofreading & Editing: Review, proofread, and edit business documents for accuracy and quality.
Transcription & Document Formatting: Provide transcription services and format documents for various uses, including reports and presentations.
Policies, Procedures, & Business Plans: Write and update business plans, policies, and procedures to guide operations.
Data Entry & Surveys: Assist with data entry tasks and survey design and management.
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Operations & Team Support: Support daily business operations and coordinate team activities to ensure smooth workflows.
CRM System Management: Update and maintain CRM systems to track customer interactions and data.
Event Planning & Coordination: Organise and coordinate business events, conferences, and trade shows, including venue research, guest communication, and logistics.
HR & Recruitment: Place job advertisements, screen candidates, schedule interviews, conduct reference checks, manage email and telephone communication with applicants. Onboarding of new employees.
Accounts & Operations Admin Support:
Data entry in accounting software, bank and credit card reconciliations, accounts payable support and supplier bill processing. Payroll administration support (timesheets, data entry, reporting only), and any non BAS related admin tasks.
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Customer Communication & Sales Support: Handle customer inquiries, respond to emails, and assist with customer onboarding.
Sales & Accounts Administration Support: Preparation of customer invoices, accounts receivable support, including payment follow-ups, payment tracking and basic reconciliations, and any non BAS related admin tasks.
Email Marketing & Campaigns: Plan and execute email campaigns, including newsletters and sales promotions.
Copywriting & Content Creation: Create sales copy, web content, blog posts, and social media content to support business goals.
Sales Materials & Reporting: Create logos, flyers, and marketing materials, and generate sales reports.
Social Media Management: Manage social media profiles, content creation, scheduling, and community engagement.
Website Management & Updates: Update and maintain websites, ensuring user-friendly experiences.
If you don’t see exactly what you need, please don’t hesitate to reach out. We’re always happy to discuss custom solutions tailored to your business goals.
Contact us today to discover how Yours Sincerely VA & Marketing can support your business success!
