Frequently Asked Questions
What services do you offer?
At Yours Sincerely VA & Marketing, we provide a wide range of virtual assistant and marketing services, including administrative support, email and calendar management, project management, social media management, and content creation. Whether you need assistance with day-to-day tasks or growing your online presence, our tailored support has you covered. Check out our Services page here.
How can a Virtual Assistant help my business?
A Virtual Assistant (VA) can help you save valuable time by taking on routine tasks like email management, scheduling, invoicing, and customer support. This allows you to focus on growing your business. We also provide specialised services, such as social media management, marketing campaigns, and project coordination, to keep your business running efficiently.
Do you only work with Australian clients?
While based in Cronulla, NSW, our services are 100% online, allowing us to support clients across Australia. With an understanding of the local market and business practices, we’re well-equipped to support Australian businesses effectively.
What industries do you specialise in?
We have experience across various industries and sectors, including Pharmaceuticals, Engineering, Manufacturing, HR, Workplace Health and Safety, Transport and Logistics, Compliance, Floristry, Wholesale, Retail, and Hospitality. This expertise enables us to offer tailored support for businesses of all sizes in diverse sectors.
How does working with a Virtual Assistant work?
Virtual Assistants work remotely, providing support through secure online tools and platforms. At Yours Sincerely VA & Marketing, we start with a consultation to understand your needs and create a customised plan. We use secure access to your systems via remote platforms, direct logins, or cloud tools, integrating seamlessly with your operations. Communication is handled through email, phone, or video calls, and we offer flexible options for ongoing or project-based support.
What are the benefits of hiring an Australian-based VA?
Hiring an Australian-based Virtual Assistant offers compatibility with your business hours and eliminates issues with time zones or language. Our familiarity with local business practices, regulations, and cultural nuances helps ensure quality and efficiency in the services provided.
How do you charge for your services?
Our pricing is flexible and can be tailored to your unique needs. We offer hourly rates, retainer packages, and project-based pricing depending on the services required. During the initial consultation, we’ll provide a transparent cost breakdown and work with you to find a budget-friendly solution.
Can you help with social media management?
Absolutely! Our social media management services include content creation, post scheduling, audience engagement, and analytics reporting. Whether you're looking to grow your online presence or need help to manage ongoing campaigns, we can tailor our services to your business goals.
How do I get started?
Getting started is easy! Contact us via our website or email to set up an initial consultation. We’ll discuss your business needs, create a tailored plan, and get to work - helping you free up time and focus on growing your business.